Not happy with your purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to: email@example.com. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
The customer is responsible for the shipping costs associated with returning the item(s). Shopptique will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Shopptique. In the case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
To enable us to deal with your potential issue and possible refund, we require your receipt and proof of purchase. Please do NOT send your product back to our fulfillment center. This will invalidate any guarantee and make getting a refund or replacement unattainable, as our fulfillment team does NOT process or deal with this type of request. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original
packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect/verify the photo(s) before we issue out a replacement
You will not be eligible for a refund unless we receive the item back in its original condition and within the original packaging and in the same condition it was sent to you. Once we receive your returned item, it will be inspected. We will then notify you by email if the item is eligible for a refund! If your refund is approved, it will be processed and the original credit card will automatically be refunded within 5-10 business days.
Items that are non-refundable are:
Custom made merchandise
Order Modification / Cancellation:
After your order has been placed, you have 12 hours to contact our “Customer Support Team” and request order Modifications, Change of Address, or a Cancellation. After 12 hours, your order can no longer be Modified or Cancelled.
Please be informed that a Management, Processing and Transaction Fee will be applied for FULL Order Cancellation (7% of your total order value) & for PARTIAL Order Cancellation (7% of your total product value).
Shipping & Delivery:
Shipping and delivery times vary depending on the item purchased. We deliver to the United States and U.S. territories. Other locations will be delivered with International shipping rates and the delivery times will obviously be longer.
Please note that our Standard Shipping is posted in each product’s description hence all customers should be
aware of this before concluding an order.
For the United States and U.S. territories:
If the product is shipped from our U.S. factories, please allow 3-7 business days for delivery.
If the product is shipped from our overseas factories, please allow 4-12 business days for delivery.
For International Deliveries:
Shipping and delivery times vary depending on countries and factories location. Please allow 5-20 business days for delivery depending on the location. Most orders generally get delivered within 4-10 business days!
If you do not receive your item within the specified time period, please contact our customer service department. In some rare cases, the delivery time may take up to two months.
You are requested not to return any products to us or our fulfillment center without first contacting our customer service help desk!
Returns are accepted only under the following conditions:
- The return must be received by Shopptique within 15 days of purchase.
- The returned item must be unworn and in new condition.
- The refund value is reduced by 7% of the total order cost as transaction fees charged by payment gateway are non refundable
If a product requires you to choose a size at the time of purchase, please choose the size carefully. If you choose the wrong size, contact our customer service as soon as possible before the order is fulfilled. After shipment/delivery, we will not accept any Return or Refund request if you chose the wrong size.
To return your product, you should email our customer service department FIRST and obtain a ‘Returns Number’ and find out the returns delivery address. All returns and associated shipping costs are customer’s own responsibility.
If your item is valued at over $20, we strongly suggest using a trackable shipping service or purchase shipping insurance. We CANNOT guarantee or be held responsible if we do not receive your returned item.
Items that are non-returnable are:
- Gift cards/vouchers
- Custom made merchandise
- Free items
Shopptique reserves the right to refuse any replacement and refund if it does not meet the above criteria.
If you haven’t received a refund yet, check your bank account again and
contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact us firstname.lastname@example.org